Patients’ Satisfaction with Healthcare Services: A Comparative Study of Insured and Uninsured Patients at a Tertiary Hospital in Adamawa State, Nigeria

Abstract

The study investigates patient satisfaction within this context, aiming to explore the factors influencing their healthcare experiences, particularly regarding insurance status. The study adopted cross-sectional design, the 
population comprises patient at General Outpatient Department (GOPD) at Modibbo Adama University Teaching Hospital.  Data were collected using structured questionnaires Descriptive statistics was used to analyze the quantitative data. The study revealed that 33 (21.57%) of the patients are not satisfied with the service (Insured) while 36 (17.48%) are satisfied with the services (unsured). The study also revealed that insurance coverage played a role in certain areas, it is not the sole determinant of patient satisfaction in this setting. The study concludes that factors other than insurance status, such as the quality of healthcare services and the efficiency of the GOPD, significantly influence patient satisfaction. These results highlight the need for comprehensive strategies that address a broad range of factors affecting patient experiences, beyond insurance coverage alone. The insights from this research are crucial for healthcare providers and policymakers aiming to 
enhance patient satisfaction and improve healthcare delivery outcomes.